Leadership Development

Communication plays a vital role in leadership, however, there’s often one component that doesn’t get much attention. Research suggests that the average person hears between 20,000 and 30,000 words in 24 hours. Data proves that 55% of our time is devoted to listening, but most only remember up to 25% of what they’ve heard. How we listen is just as important as how we speak. In this session, we will emphasize the importance of developing our listening skills, discuss types of listening, discover your primary listening mode, and start the journey to listening and communicating with clarity.

The toughest part of any job is dealing with the people around you. In this session, you will learn the process of conflict and its resolution. Conflict is not fun for most of us, but avoiding it can cause irreparable damage to you and your team. Clarifying the facts, the players and the positions in the conflict are key to the start of a real discussion on the most workable options to move to the most positive outcome.

Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation. Participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.

Subject matter experts are often called upon to share their knowledge with others in a way that is engaging and informative. Every-day subject matter experts, like you, can be just as effective. Learn to present like the pros, offering your own expertise to colleagues and others with techniques that make your content memorable long after you finish speaking. Considering your target audience, building rapport, and including stories and appropriate visual aids are several ways this session will help participants boost their confidence when presenting for maximum impact.

Leaders must know how to organize and support an environment for the expression of different values and world views. Reflective Structured Dialogue builds the capacity of individuals and organizations to engage, live and thrive despite their differences. By enabling people to have new conversations about the issues that matter deeply to them and remain in relationship, the approach creates a foundation for trust, resiliency and collaborative action.

It's no secret that bias can affect the way a person navigates through the world. Our bias can hinder the way we make decisions, the way we communicate, our relationships, and the way we lead. In this session, we will define unconscious bias, explore types of unconscious bias, and determine solutions for us all. Everyone has unconscious bias and it's through the building of insight, awareness, and synergy, that we will become more effective leaders, family members, colleagues, and friends.

The climate and culture of an organization is determined by a variety of factors, including individual character, established policies and practices, actions of leaders, and environmental mission issues. Participants will discuss and identify characteristics of a healthy climate and culture and complete a brief assessment.

"Huh? That doesn't make sense!" If you've ever thought or said these words, then this session is for you! Our background, experiences, and genetic blueprint all play a role in the way we prefer to think and perceive. Some may think more socially and conceptually, others may prefer to think more analytically and structurally. This tends to cause an intent impact gap which can lead to conflict and misunderstandings. It's essential that we understand the melting pot of perception, because the fact is that there are many people who do not think the way we do. Becoming knowledgeable of thinking preferences will minimize the intent impact gap and help us communicate not only to others but for others.

Everyone has privilege and we must become aware of our unique privilege, identity, and design. The objective of this training is to introduce common terms associated with diversity and inclusion. Discuss areas of identity, including age, education, ability, race, belief systems, and more. Participants will learn strategies to improve their ability to communicate and collaborate across diverse groups for improved workplace engagement and success.

Is the new workforce different from the retiring workforce? A focus on generational differences presumes that each generation is fundamentally different, thus, leading to frustration and stress, especially in the workplace. The recognition of values that bridge generational gaps, within the context of a healthy organizational culture, can instead strengthen the organization from the inside out.

Code-switching has affected many employees as it relates to speech, appearance, behavior, expression and more. We've all code-switched and although it has its benefits, such as promotion and advancement, it leaves many experiencing burnout, feeling devalued, and offering a low commitment to organizations. In this session, we will consider the effects and consequences of code-switching, the ways in which it can hinder an inclusive community, explore inclusive leadership, and discuss ways to create an environment that promotes inclusion and allows everyone to be their true selves and show up authentically.

In this session, participants will learn how to develop a composite understanding of respecting different cultural backgrounds. They will also gain skills to promote understanding and awareness when there are perceived impasses.

Leaders aware of their own biases and preferences are more likely to seek out and consider different views and perspectives. During this session, participants will take a deep dive into the six signature traits of inclusive leadership. We will explore ways to utilize the elements, thoughts, and actions of each trait, as well as develop goals that will aid in becoming more inclusive employees and teams.

Participants will be introduced to the five elements of Adaptive Leadership: How to contain the stress of a situation; How to direct and control the flow of information; How to clearly frame the central issues; How to contain and manage disorder; and How to choose the most effective decision making process.

So what makes a meeting effective? Establishing meeting objectives, including the right people around the table, and leaving with a sense of achievement can all play a part in making sure that participating in meetings is time well spent. This four-phase model will ensure that your meetings are productive and efficient.

A strong customer focus is the key to performance excellence. Participants will focus on improved reaction to customer concerns and complaints to gain a deeper appreciation for quality service. They will learn to use encounters as opportunities to enhance your company's image and the motivation to create a culture of customer-focused leadership.

This session introduces the key areas of leadership development and establishes a baseline for leadership growth and enhancement. Participants will learn about and discuss the core principles of leadership, understand the shifting paradigm of leadership and conduct a self-assessment of their leadership competency

How do you want to be remembered? This session will help leaders to understand the value of defining their leadership legacy by exploring four key areas: strengths, communication, personal brand, and great leadership traits.

The stronger and more effectively you manage that brand, the more value you convey to your colleagues, and to your company as a whole. Those who are unable to harness the power of presence will soon be outpaced in their professional lives by their peers. This session will highlight the components of establishing presence, to include dynamic behavior, poise, self-confidence, and non-verbal communication that underscores competency.

You can't manage time – time just is! You can only manage yourself and how you make the most of your time. Using your time effectively includes the principles and systems that people utilize to make a conscious decision on priorities that will occupy their time. These core activities include managing activity and energy, defining desired outcomes, and determining actions that must be completed in a specific time frame.

Leadership can be a very broad and sometimes confusing space, especially for new and emerging leaders. In this session, participants will learn their default leadership style, the purpose, power and position of leadership and set the vision for the leadership legacy they want to leave.

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors. It is the unpaid, invisible work we do to keep those around us comfortable and happy - including our families. In this session, we will discuss the different ways we experience emotional labor and tips and tricks for managing it to avoid burnout.

As humans, we constantly compare ourselves to other people and strive to be perfect. Being perfect convinces you that if you do everything right you will be happy and you will achieve great things. This session will discuss how our perspectives of being perfect actually hold us back and how embracing imperfection will help you connect with yourself, relationships, but also inspire creativity and leadership in those around you.

Workplace culture has been said to be the number one strategic play for businesses to succeed. Culture has taken on a new meaning as our lives have transformed into a virtual reality. How can you build, influence and sustain a workplace culture during a time when you find it hard to be engaged yourself? In this session, we will discuss the ever-changing impact on workplace culture and how to build a culture that encourages your team to share ideas, opinions and criticisms.